why do we need your phone number and email?

• Phone number: To contact you if there are any urgent issues with your order. The phone number also serves as a backup in case you do not receive your emails as there are occasional issues with hotmail and Outlook.
• Email: To send tracking and order confirmations.

How long does it take for Tracked 24 to come? 

• Tracked 24 arrives the next day 80% of the time.

How long does it take for Special Delivery by 1PM to come?

• Special Delivery by 1PM arrives the next day 95% of the time. It needs to be signed for.

What if my order doesn’t come on time?

• We can only reship after 7 days of no delivery due to Royal Mail being allowed to take that many days to deliver.